Frequently asked questions

Who operates this store?

Stern Direct is operated by Stern Direct Limited, Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

What currency are prices in?

All prices are in USD. Your bank may apply a currency-conversion fee if your card is in another currency.

What will appear on my card statement?

Charges appear as TODO: e.g. STERNDIRECT* or as assigned by your payment processor. If you don't recognise a charge, contact [email protected] before contacting your bank and we'll help.

Is this a subscription?

No. Every order is a single, one-time payment. We never enrol you in a subscription or charge you again without a new order.

How much is shipping and how long does it take?

Shipping is $4.99 per order, free on orders over $49.00. Orders are processed in 1-3 business days (TODO: confirm with fulfilment partner) and delivered in 7-15 business days (TODO: confirm with fulfilment partner).

Can I track my order?

Yes, we email a tracking number when your order ships.

Can I cancel or change my order?

Contact us as soon as possible. If the order hasn't shipped, we can cancel it for a full refund.

What is your return policy?

You can return items within 30 days of delivery. See the Return & Refund Policy for the process.

Which payment methods do you accept?

Visa, Mastercard. Payments are processed by a licensed payment provider; we never see or store your full card number.

See also: Shipping policy · Return & refund policy · Contact us