Return & refund policy

Effective date: TODO: date of publication

30-day returns

You may return most items within 30 days of delivery for a refund. Items should be unused, in their original condition and packaging.

How to return

1. Email [email protected] with your order number and the item(s) you'd like to return.
2. We'll reply within 1–2 business days with a return authorisation and the return address.
3. Ship the item back, ideally with tracking, and send us the tracking number.
4. Once we receive and check the item, we'll email you to confirm your refund.

Refunds

Approved refunds go back to the original payment method within 5–10 business days of approval (your bank may take longer to show it). Original shipping charges are refunded if the item is faulty, damaged or incorrect.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with a photo. We will cover return shipping and offer a replacement or full refund.

Change of mind

For change-of-mind returns, the customer pays return shipping.

Non-returnable items

For hygiene reasons, personal-care items (such as toothbrushes, trimmers and facial-care devices) can only be returned unopened, unless faulty.

Cancellations

Orders can be cancelled for a full refund any time before dispatch.

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